SPELD New Zealand Incorporated (“SPELD NZ”) is committed to protecting your privacy and handling your personal information with care. We follow the Privacy Act 2020 and take all reasonable steps to keep your information safe, secure, and used only for the purposes you expect. This statement explains what information we collect, how we use it, how we keep it safe, and the choices you have.

What information we collect

We collect personal information directly from you when you interact with us. This may include:

  • Contact details (name, email, phone number, address)
  • Information you provide when registering for services, assessments, membership, or events
  • Information needed to match you with a SPELD NZ assessor or educator
  • Payment and billing information
  • Communications with us (emails, forms, enquiries)
  • Website usage data (analytics, cookies, device information)

We only collect the information we need to provide our services and support you.

How we use your information

We use your personal information to:

  • Provide SPELD NZ services, support, and membership
  • Match learners with assessors or educators
  • Process registrations, payments, and enquiries
  • Communicate with you about services, events, and updates
  • Improve our services and website
  • Meet our legal and regulatory obligations

We will only use your information for the purpose you provided it, unless the law allows otherwise.

When we share your information

We may share your information with:

  • SPELD NZ assessors, educators, or contractors involved in delivering services
  • Service providers who support our operations (e.g., IT, payment processing, secure cloud storage)
  • Organisations you authorise us to share information with (e.g., schools)
  • Government agencies if required by law

We never sell personal information. Any third party we work with must meet our privacy and security standards.

How we store and protect your information

We use secure systems and practices to protect your information from loss, misuse, or unauthorised access. This includes:

  • Secure cloud storage
  • Encryption and access controls
  • Password protection and multi‑factor authentication
  • Regular security monitoring
  • Restricted access for staff and contractors

We keep your information only for as long as it is needed for the purpose it was collected or as required by law.

Cookies and website analytics

We use cookies and tools such as Google Analytics to understand how people use our website. This helps us improve our services.

Website analytics data:

  • Does not identify you personally
  • Is not linked to your SPELD NZ records
  • Can be disabled by turning off cookies in your browser

You can use our website even if you choose not to accept cookies.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Ask us to correct information that is wrong or incomplete
  • Ask questions about how your information is used
  • Make a privacy complaint

We will respond as promptly as possible.

Contact us

If you have questions or concerns about privacy, or if you want to access or correct your information, please contact our Privacy Officer:

Email: eo@speld.org.nz  Privacy Officer: Chief Executive Officer, SPELD NZ